Meet Our Team of Experts
HEATHER KREIDER, RN, LE | CO-OWNER
Heather, along with her husband Nathan, is Co-owner of Make Scents Natural Spa Line. She has 19 years of experience in the spa industry and specialized in European skincare as an esthetician. Her educational background includes a post-graduate certification in Advanced Skincare at the International Dermal Institute. She’s also an RN (rehabilitation and orthopedic trauma) with a National Personal Trainers Certification.
Among Heather’s favorite activities are snuggling with her husband, Nathan and their furbabies, Emma (Boxer) and BeeBee (Boston Terrier). She LOVES to garden, rock climb, and spend time on the water in her kayak. She can even roll that baby!
Heather’s passion for the environment and animals extends to her lifestyle as a plant-based diet enthusiast. One of her favorite foods is Chef Oliver’s vegan, West African peanut butter soup, but there really isn’t a type of food that she doesn’t like. She is hopelessly obsessed with British Crime Dramas, especially “Peaky Blinders.” (Yes, she is indeed a sucker for English accents!)
You might be interested in knowing that Heather can take any song on the radio and instantly replace the lyrics with new, off-the-wall lyrics just to make people laugh. She can also dance to that new song like no one’s business!
NATHAN KREIDER, LMT | CO-OWNER
Nathan, along with wife Heather, is Co-owner at Makes Scents Natural Spa Line. He has worked in the spa industry for 17 years as a massage therapist and is certified as a Reiki Level II practitioner. Nathan is also a real estate investor.
One of the Nathan’s all-time favorite activities is snuggling with his wife Heather and their furbabies, Emma (Boxer) and BeeBee (Boston Terrier). He also enjoys getting out into the great outdoors to rock climb and kayak. Nathan also LOVES to jump out of perfectly good airplanes – with a parachute of course.
Like Heather, Nathan also follows a plant-based diet, and he’s especially fond of Vietnamese food. If you ever go food shopping with him, you’ll find he has a particular talent for singing out loud in the grocery store to grocery store music.
NEAL CAVANAUGH | OPERATIONS MANAGER
Neal is not one you’re likely to find sitting in place. He loves being outside with his two kids, especially hitting the trails and splashing in a nearby creek.
If he’s stuck inside, he’s doing mat pilates…or finally relaxing with some bourbon barrel tequila.
He love to travel, just ask his palate — among his favorite cuisines are Vietnamese, Thai, Indian, Italian, and comfort food.
Neal has had two near-death experiences that he should not have walked away from, yet here he is — watching BBC crime dramas, detailing cars, and loving life.
FRANKIE KIRCHGESSNER | WAREHOUSE MANAGER
Frankie makes our warehouse a place you want to be. On a good day, you’ll catch him working/grooving along to his guilty pleasure: the Backstreet Boys.
His other indulgences include pina coladas — and, of course, getting caught in the rain. He’s also game to join you for a sandwich, especially if its origins are Pennsylvanian. Hoagie, anyone?
Frankie prefers to unwind by watching the news, or enjoying the riffs of his favorite keyboardist, Rick Wakeman.
He is a perfectly decent bowler.
EDMOND VEREBEKE | VICE PRESIDENT OF SALES
You might call Edmond a man of the sea. He loves to sail and hang out on the beach, and learned how to do the former while attending summer camp in Maine (which is also where he developed his love for shrimp and crabcakes).
But wait– there’s more.
He was a Boy Scout extraordinaire, and has earned the title of “Dog Whisperer” for his ability to win over any individual from the canine species.
He also won over his wife, Debra, with whom he enjoys watching The Bachelor and Gilmore Girls — and readily admits it.
Skills that may have also contributed to the winning of Debra include cooking and gardening.
LORI GLICK | SALES EXECUTIVE
When Lori, our Sales Executive, isn’t talking with our customers, she makes the most of her time with her grandchildren (Halyn, Kane, Chase, and Rowan) and Bella, her blue-nose pit bull terrier. She loves being outdoors and taking trips to her family’s cabin.
If you have a sweet tooth, you’re in luck. Lori’s secret talent is baking pies. Yum! Other fun facts about her include her passion for dancing and inability to resist mint chocolate chip ice cream.
ERICA KEENE | ACCOUNT EXECUTIVE
Erica, our Account Executive, has become a fan favorite with our spa partners and retailers because of her energy and contagious enthusiasm. Her hidden talents include singing, dancing, and cooking up “one-dish wonders” that would impress the likes of Rachel Ray. Erica is partial to pasta, anything fresh from the garden, homemade apple pie, and pizza.
ELIZABETH HABECKER | EXECUTIVE ASSISTANT
Elizabeth , our Executive Assistant, is our go-to-girl for just about everything around Makes Scents Natural Spa Line.
In her spare time, you’ll likely find this voracious reader with her nose in a book. Elizabeth also enjoys knitting and playing the piano. While any kind of pasta dinner scores points with her, mac and cheese (the real deal, not the boxed stuff) is the way to her heart. Elizabeth shares her home and her heart with her husband, Chad.
Oh, we should warn you that she’s “the jump rope queen.” Care to challenge her? We wouldn’t recommend it! Elizabeth aspires to one day live in a quiet and quaint small town.
ASHLYN KEENE | EXECUTIVE ASSISTANT & CUSTOMER SERVICE
If Ashlyn had her way, ice cream would be an acceptable breakfast option one could grab on their way to work.
She loves making improvements to her house, where her knack for crafting and building things comes in handy. She shares her home with her cats, who she has successfully trained how to “speak.”
When not helping us function at Hempfield Botanicals, you are likely to find her enjoying a bowl of pasta or thrift shopping.
LAURA ROSE PHILLIPS | PRODUCTION MANAGER
Our fearless Production Manager, Laura, has an affinity for adventure. In fact, she has hitchhiked across 48 states with her dachshund, Lupe! Laura loves the great outdoors—collecting plants, camping, swimming, and doing most anything else outside. She enjoys traveling and especially discovering new beers at the local breweries she visits while road-tripping.
With a knack for artistry, Laura’s talents include painting, hand-stitching, and weaving. In her downtime, you might find her binge-watching addictive TV shows and listening to cheesy 80s music.
GENESSA FELTON | QUALITY CONTROL
Genessa is a connoisseur of cozy: she loves interior decorating and creating beautiful and inviting spaces, especially for cuddling with her dog Willow.
She loves taking a breather with a strong cup of coffee and a good book, and is an excellent writer herself. Another relaxation favorite is indulging in reality TV (Married At First Sight, anyone?) while enjoying some wine and picking out her next travel destination.
While Genessa loves cooking and creating new recipes, if someone else is doing the work, she’d like some sushi or mac & cheese, please.
MEGAN BERNHARDT | PRODUCTION ASSISISTANT
Megan thrives on creativity, a trait that serves her well as our production assistant. In her spare time, she loves to paint and make music on her guitar. By the way, she plays a mean harmonica, too!
Megan adores animals, particularly her mini-dachshund, Honey. She finds staying up way past her bedtime hard to resist. When hunger strikes, Megan’s go-to is chicken of any kind.
DARRIAN SCHAEFFER | PRODUCTION ASSISTANT
Darrian is a creator at work and at play. When his day helping us make the products you love is done, you’re likely to find him creating art (painting is his go-to medium) and origami.
When it’s time to replenish, he prefers to fill up on tacos and Skittles.
If you’re in the mood for a good conversation, you’ll find a willing partner in Darrian — we suggest asking him about the book he’s writing.
LAUREN HERTZ | PRODUCTION ASSISTANT
A lover of the outdoors, a perfect day for Lauren would find her foraging for food while on a hike — then using her knowledge of botany and mycology to incorporate the finds into her home cooking. She especially enjoys global cuisine…and chocolate.
You’re also likely to find her talking (she’s known for long late night phone convos with friends) or singing and playing guitar (bluegrass is her specialty).
When it’s time to unwind, Lauren is known to listen to her favorite podcasts while chipping away at a jigsaw puzzle.
BECKY MUELLER | PRODUCTION ASSISTANT
Left to her own devices, Becky enjoys spending her time peacefully: reading, watching fixer-upper shows, taking long walks, and being with her family — especially her gorgeous granddaughter.
She’s always ready to join you for some seafood or Chinese food; but if she’s the chef, she’s cooking up the best mac & cheese you’ve ever tasted.
For a great story, ask her about the time she met the real Maria von Trapp, who inspired the musical The Sound of Music.
JADE TROVINGER | SHIPPING & RECEIVING SPECIALIST
Our Shipping & Receiving Specialist, Jade, has a flair for athletics and art. She plays softball (catcher), loves hiking, and enjoys painting with acrylics and drawing with colored pencils.
DESIGN & MARKETING TEAM
DAWN MENTZER | COPYWRITER
Dawn is a full-time freelance writer, and she edits and writes marketing content for Makes Scents Natural Spa Line. Besides her writing experience, she also has a product marketing/project management background in the technology industry. Dawn has a degree in Communications with a concentration in Journalism from Millersville University.
Among her favorite things to do are working out, reading, and enjoying take-out Chinese food while holding a lively conversation with her husband Shane and daughter Natalie. She also has a thing for showing her Wavemaster bag in the home gym who’s boss with a few hundred jabs and crosses.
Dawn’s guilty pleasure is watching “Survivor” whenever it’s in season (She has never missed a season – EVER). Her generally unknown talents include a flair for choreographing bodybuilding routines, acting, and twirling batons.
ALIX TUFANO | ART DIRECTOR
Alix, our Art Director, brings our brand to life with her creativity. Her talent for making things pretty carries over into her other areas of interest, as well: interior design, landscaping, fashion, and decorating for special occasions.
When not designing our marketing materials, Alix adores spending time with those she loves. Camping with family and friends, cheering her son on at his hockey games, watching reality TV shows with her daughter, cozying up to backyard fires with her husband, and delighting her parents with surprise visits…these are all among Alix’s favorite pastimes. She’s also CRAZY about Halloween.
Not many people know this, but Alix set out to be a meteorologist when she went to college. Thankfully for us, she decided to follow her passion and earned an art degree with a concentration in graphic design from Millersville University. Whew!
Alix’s guilty pleasure is watching “The Office”—over and over and over again. Preferably when enjoying Old Bay popcorn.