Our Team

Meet Our Team of Experts


Heather J. Kreider - Makes Scents Natural Spa LineHeather, along with her husband Nathan, is Co-owner of Make Scents Natural Spa Line. She has 19 years of experience in the spa industry and specialized in European skincare as an esthetician. Her educational background includes a post-graduate certification in Advanced Skincare at the International Dermal Institute. She’s also an RN (rehabilitation and orthopedic trauma) with a National Personal Trainers Certification.

Among Heather’s favorite activities are snuggling with her husband, Nathan and their furbabies, Emma (Boxer) and BeeBee (Boston Terrier). She LOVES to garden, rock climb, and spend time on the water in her kayak. She can even roll that baby!

Heather’s passion for the environment and animals extends to her lifestyle as a plant-based diet enthusiast. One of her favorite foods is Chef Oliver’s vegan, West African peanut butter soup, but there really isn’t a type of food that she doesn’t like. She is hopelessly obsessed with British Crime Dramas, especially “Peaky Blinders.” (Yes, she is indeed a sucker for English accents!)

You might be interested in knowing that Heather can take any song on the radio and instantly replace the lyrics with new, off-the-wall lyrics just to make people laugh. She can also dance to that new song like no one’s business!

Nathan R. Kreider - Makes Scents Natural Spa LineNathan, along with wife Heather, is Co-owner at Makes Scents Natural Spa Line. He has worked in the spa industry for 17 years as a massage therapist and is certified as a Reiki Level II practitioner. Nathan is also a real estate investor.

One of the Nathan’s all-time favorite activities is snuggling with his wife Heather and their furbabies, Emma (Boxer) and BeeBee (Boston Terrier). He also enjoys getting out into the great outdoors to rock climb and kayak. Nathan also LOVES to jump out of perfectly good airplanes – with a parachute of course.

Like Heather, Nathan also follows a plant-based diet, and he’s especially fond of Vietnamese food. If you ever go food shopping with him, you’ll find he has a particular talent for singing out loud in the grocery store to grocery store music.


Erica Keene - Makes Scents Natural Spa LineErica, our Sales Executive, has become a fan favorite with our spa partners and retailers because of her energy and contagious enthusiasm. Her hidden talents include singing, dancing, and cooking up “one-dish wonders” that would impress the likes of Rachel Ray. Erica is partial to pasta, anything fresh from the garden, homemade apple pie, and pizza.

In her spare time, Erica loves supporting her daughter Mallory at her sports events and in her growing love of art, enjoying family gatherings, planting flowers, and gardening. Her favorite ways to unwind include beach trips with her awesome girlfriends, pedicures, shopping, watching “This is Us,” and escaping reality via the latest shows on Bravo.


Lori Glick | Makes Scents Natural Spa LineWhen Lori, our Sales Executive, isn’t talking with our customers, she makes the most of her time with her grandchildren (Halyn, Kane, Chase, and Rowan) and Bella, her blue-nose pit bull terrier. She loves being outdoors and taking trips to her family’s cabin.

If you have a sweet tooth, you’re in luck. Lori’s secret talent is baking pies. Yum! Other fun facts about her include her passion for dancing and inability to resist mint chocolate chip ice cream.





Elizabeth - Makes Scents Natural Spa LineElizabeth, our Executive Assistant, is our go-to-girl for just about everything around Makes Scents Natural Spa Line.

In her spare time, you’ll likely find this voracious reader with her nose in a book. Elizabeth also enjoys knitting and playing the piano. While any kind of pasta dinner scores points with her, mac and cheese (the real deal, not the boxed stuff) is the way to her heart. Elizabeth shares her home and her heart with her husband, Chad.

Oh, we should warn you that she’s “the jump rope queen.” Care to challenge her? We wouldn’t recommend it! Elizabeth aspires to one day live in a quiet and quaint small town.

Heather T - Makes Scents Natural Spa Line“Creative,” “competitive,” and “collector” are among the adjectives to describe our Administrative Assistant, Heather.

She loves sewing, making Halloween costumes for her children, baking and cooking from scratch, and repurposing old items into something new. In her senior year of high school, she won the Home Economics award. Ha! Take that, Martha Stewart! Heather admits to owning an obscene amount of colored pens and Sharpie markers.
A few of her favorite pastimes include planning parties, going on road trips and to the cabin with her family, hiking, and thrift shopping.
Heather has been married to her husband Christopher for over 20 years; they dated for just four months before he popped the question! Someday, she hopes to have goats and more tattoos.

Karla Mull | Makes Scents Natural Spa LineKarla has an affection for working with numbers—which serves her well as our Accounts Payable/Accounts Receivable specialist. When she’s not keeping all of our financial accounts in order, she enjoys spending quality time with friends and family, especially her granddaughters Savannah, Ashtyn, Iyana, and Aalyiah. Karla loves outdoor activities with her husband Jeff, including tackling yard work, going on motorcycle rides, sitting by their koi ponds, and relaxing in their pool and hot tub.

Roasted pork is her fave cuisine. But in the event of a snack attack, her go-to is popcorn (any type will do!).


Tommy- Makes Scents Natural Spa LineTommy rocks as our Production Manager. Besides making sure every Makes Scents product is produced efficiently and correctly, he lives for adventure and being an awesome dad to his eleven-year-old daughter, Breanna. Impromptu road trips, travel to exciting destinations, working out, and drawing/painting reign at the top of his list of favorite things to do.

A pizza connoisseur, Tommy loves all varieties and would eat it for breakfast, lunch, and dinner every day if given the opportunity. He’s also accomplished at tossing pizza dough in the air—eat your heart out Papa John! In addition to that hidden talent, Tommy also has a green thumb and a flair for gardening.

Meticulously focused and self-disciplined nearly always, he does admit to one guilty pleasure that he can’t resist—donuts.

Betsy - Makes Scents Natural Spa LineMeet Brynn—musician, reader, cook, and our Production Team Leader.

With a flair for songwriting, singing, and playing guitar, Brynn loves rock and roll and the blues. She’s enamored with books about herbs, botanicals, and holistic healing. Her guilty indulgence? Food shopping, especially to procure the ingredients she needs to make sauces to complement the meals she creates. Kids and animals rank among her all-time favorite living things. Given the choice for dinner, there’s a 97.5 percent chance that Brynn will choose Potatoes Rösti.

Lori Glick | Makes Scents Natural Spa LineJenny, our quality control enforcer, enjoys many creative pursuits in her free time. She loves painting, photography, writing poetry, and designing costumes—and she’s a Kripalu-certified yoga instructor and meditation specialist to boot!

Oh, but there’s more! Jenny was once part of a professional ballet company and a gold medal soloist in competitive tap dancing. Her hidden talent is playing the flute, alto flute, and bass flute. Her not-so-hidden talent is cuddling with her rescue greyhound, Crow. Guilty pleasures include watching Dr. Who, sweating out stress at Zumba classes, and creating playlists for yoga classes.

Laura Rose Phillips | Makes Scents Natural Spa LineOur fearless production assistant, Laura, has an affinity for adventure. In fact, she has hitchhiked across 48 states with her dachshund, Lupe! Laura loves the great outdoors—collecting plants, camping, swimming, and doing most anything else outside. She enjoys traveling and especially discovering new beers at the local breweries she visits while road-tripping.

With a knack for artistry, Laura’s talents include painting, hand-stitching, and weaving. In her downtime, you might find her binge-watching addictive TV shows and listening to cheesy 80s music.

Megan Bernhardt | Makes Scents Natural Spa LineMegan thrives on creativity, a trait that serves her well as our production assistant. In her spare time, she loves to paint and make music on her guitar. By the way, she plays a mean harmonica, too!

Megan adores animals, particularly her mini-dachshund, Honey. She finds staying up way past her bedtime hard to resist. When hunger strikes, Megan’s go-to is chicken of any kind.




Sherry, our Production Assistant, likes to spend her free time with her family and Zoey, their Soft-coated Wheaten Terrier.

Her preferred ways to get away from it all are going camping or enjoying the sun, sand, and surf at the beach. Her favorite culinary indulgences include bruschetta pizza and desserts of nearly any sort. For entertainment, she loves watching the TV series, “The Good Doctor”—and she’s always up for a friendly game of cards!
Sherry has mad crocheting skills. Prior to joining our team, she spent 35 years in the manufacturing industry, 30 of which she served as a line leader and mentor to other employees.

Connie - Makes Scents Natural Spa LineConnie, Production Assistant at Makes Scents Natural Spa Line, has over 6 years of experience in manufacturing and management. In her spare time, she enjoys water aerobics, reading and spending time with her family and her Jug (Jack Russell and Pug mix), Reily, at their beautiful cabin in the mountains.

Don’t let her quiet demeanor fool you, she actually has quite the poker face! Her game of choice is Hand & Foot, a partnership card game of skill and outplay. If you thought keeping track of the standard 52 cards was tough, trying playing with 208! Watch out, Connie is one amazing card player!

Our Production Assistant, Jade, has a flair for athletics and art. She plays softball (catcher), loves hiking, and enjoys painting with acrylics and drawing with colored pencils.

Jade has a passion for researching and trying natural remedies, which is just one of the many reasons why she fits in so well here!
She finds great satisfaction in taking road trips with her family. Her favorite foods are burritos and fresh fruits and veggies. One of her claims to fame is that she has watched every episode of the TV show “Friends.” That’s right, all 236 of them!



Dawn - Makes Scents Natural Spa LineDawn is a full-time freelance writer, and she edits and writes marketing content for Makes Scents Natural Spa Line. Besides her writing experience, she also has a product marketing/project management background in the technology industry. Dawn has a degree in Communications with a concentration in Journalism from Millersville University.

Among her favorite things to do are working out, reading, and enjoying take-out Chinese food while holding a lively conversation with her husband Shane and daughter Natalie. She also has a thing for showing her Wavemaster bag in the home gym who’s boss with a few hundred jabs and crosses.

Dawn’s guilty pleasure is watching “Survivor” whenever it’s in season (She has never missed a season – EVER). Her generally unknown talents include a flair for choreographing bodybuilding routines, acting, and twirling batons.

Alix - Makes Scents Natural Spa LineAlix, our Graphic Designer, brings our brand to life with her creativity. Her talent for making things pretty carries over into her other areas of interest, as well: interior design, landscaping, fashion, and decorating for special occasions.

When not designing our marketing materials, Alix adores spending time with those she loves. Camping with family and friends, cheering her son on at his hockey games, watching reality TV shows with her daughter, cozying up to backyard fires with her husband, and delighting her parents with surprise visits…these are all among Alix’s favorite pastimes. She’s also CRAZY about Halloween.

Not many people know this, but Alix set out to be a meteorologist when she went to college. Thankfully for us, she decided to follow her passion and earned an art degree with a concentration in graphic design from Millersville University. Whew!

Alix’s guilty pleasure is watching “The Office”—over and over and over again. Preferably when enjoying Old Bay popcorn.


Meet Our Advisory Board

Advisory Board - Makes Scents Natural Spa Line

Left to right: Dave Diffenderffer, Rebecca Konzelman, Chuck Holder, Nathan Kreider, Heather Kreider, Gerald Glenn. Missing in photo is Rich Young.

Heather and Nathan Kreider work side-by-side with a team of business professionals who provide advice on all avenues of business. According to Heather and Nathan, “If you’re the smartest person in the room, you’re in the wrong room.” Together, they surround themselves with knowledgeable experts who provide business experience that all business owners need.