Meet Our Team of Experts
LEADERSHIP
Heather, along with her husband Nathan, is Co-owner of Make Scents Natural Spa Line. She has 19 years of experience in the spa industry and specialized in European skincare as an esthetician. Her educational background includes a post-graduate certification in Advanced Skincare at the International Dermal Institute. She’s also an RN (rehabilitation and orthopedic trauma) with a National Personal Trainers Certification.
Among Heather’s favorite activities are snuggling with her husband, Nathan and their furbabies, Emma (Boxer) and BeeBee (Boston Terrier). She LOVES to garden, rock climb, and spend time on the water in her kayak. She can even roll that baby!
Heather’s passion for the environment and animals extends to her lifestyle as a plant-based diet enthusiast. One of her favorite foods is Chef Oliver’s vegan, West African peanut butter soup, but there really isn’t a type of food that she doesn’t like. She is hopelessly obsessed with British Crime Dramas, especially “Peaky Blinders.” (Yes, she is indeed a sucker for English accents!)
You might be interested in knowing that Heather can take any song on the radio and instantly replace the lyrics with new, off-the-wall lyrics just to make people laugh. She can also dance to that new song like no one’s business!
Nathan, along with wife Heather, is Co-owner at Makes Scents Natural Spa Line. He has worked in the spa industry for 17 years as a massage therapist and is certified as a Reiki Level II practitioner. Nathan is also a real estate investor.
One of the Nathan’s all-time favorite activities is snuggling with his wife Heather and their furbabies, Emma (Boxer) and BeeBee (Boston Terrier). He also enjoys getting out into the great outdoors to rock climb and kayak. Nathan also LOVES to jump out of perfectly good airplanes – with a parachute of course.
Like Heather, Nathan also follows a plant-based diet, and he’s especially fond of Vietnamese food. If you ever go food shopping with him, you’ll find he has a particular talent for singing out loud in the grocery store to grocery store music.
SALES TEAM
Erica, our Sales Executive, has become a fan favorite with our spa partners and retailers because of her energy and contagious enthusiasm. Her hidden talents include singing, dancing, and cooking up “one-dish wonders” that would impress the likes of Rachel Ray. Erica is partial to pasta, anything fresh from the garden, homemade apple pie, and pizza.
When Lori, our Sales Executive, isn’t talking with our customers, she makes the most of her time with her grandchildren (Halyn, Kane, Chase, and Rowan) and Bella, her blue-nose pit bull terrier. She loves being outdoors and taking trips to her family’s cabin.
If you have a sweet tooth, you’re in luck. Lori’s secret talent is baking pies. Yum! Other fun facts about her include her passion for dancing and inability to resist mint chocolate chip ice cream.
SUPPORT TEAM
Elizabeth, our Executive Assistant, is our go-to-girl for just about everything around Makes Scents Natural Spa Line.
In her spare time, you’ll likely find this voracious reader with her nose in a book. Elizabeth also enjoys knitting and playing the piano. While any kind of pasta dinner scores points with her, mac and cheese (the real deal, not the boxed stuff) is the way to her heart. Elizabeth shares her home and her heart with her husband, Chad.
Oh, we should warn you that she’s “the jump rope queen.” Care to challenge her? We wouldn’t recommend it! Elizabeth aspires to one day live in a quiet and quaint small town.
“Creative,” “competitive,” and “collector” are among the adjectives to describe our Administrative Assistant, Heather.
Karla has an affection for working with numbers—which serves her well as our Accounts Payable/Accounts Receivable specialist. When she’s not keeping all of our financial accounts in order, she enjoys spending quality time with friends and family, especially her granddaughters Savannah, Ashtyn, Iyana, and Aalyiah. Karla loves outdoor activities with her husband Jeff, including tackling yard work, going on motorcycle rides, sitting by their koi ponds, and relaxing in their pool and hot tub.
Roasted pork is her fave cuisine. But in the event of a snack attack, her go-to is popcorn (any type will do!).
PRODUCTION TEAM
Tommy rocks as our Production Manager. Besides making sure every Makes Scents product is produced efficiently and correctly, he lives for adventure and being an awesome dad to his eleven-year-old daughter, Breanna. Impromptu road trips, travel to exciting destinations, working out, and drawing/painting reign at the top of his list of favorite things to do.
A pizza connoisseur, Tommy loves all varieties and would eat it for breakfast, lunch, and dinner every day if given the opportunity. He’s also accomplished at tossing pizza dough in the air—eat your heart out Papa John! In addition to that hidden talent, Tommy also has a green thumb and a flair for gardening.
Meticulously focused and self-disciplined nearly always, he does admit to one guilty pleasure that he can’t resist—donuts.
Meet Brynn—musician, reader, cook, and our Production Team Leader.
Jenny, our quality control enforcer, enjoys many creative pursuits in her free time. She loves painting, photography, writing poetry, and designing costumes—and she’s a Kripalu-certified yoga instructor and meditation specialist to boot!
Oh, but there’s more! Jenny was once part of a professional ballet company and a gold medal soloist in competitive tap dancing. Her hidden talent is playing the flute, alto flute, and bass flute. Her not-so-hidden talent is cuddling with her rescue greyhound, Crow. Guilty pleasures include watching Dr. Who, sweating out stress at Zumba classes, and creating playlists for yoga classes.
Our fearless production assistant, Laura, has an affinity for adventure. In fact, she has hitchhiked across 48 states with her dachshund, Lupe! Laura loves the great outdoors—collecting plants, camping, swimming, and doing most anything else outside. She enjoys traveling and especially discovering new beers at the local breweries she visits while road-tripping.
With a knack for artistry, Laura’s talents include painting, hand-stitching, and weaving. In her downtime, you might find her binge-watching addictive TV shows and listening to cheesy 80s music.
Megan thrives on creativity, a trait that serves her well as our production assistant. In her spare time, she loves to paint and make music on her guitar. By the way, she plays a mean harmonica, too!
Megan adores animals, particularly her mini-dachshund, Honey. She finds staying up way past her bedtime hard to resist. When hunger strikes, Megan’s go-to is chicken of any kind.
Sherry, our Production Assistant, likes to spend her free time with her family and Zoey, their Soft-coated Wheaten Terrier.
Connie, Production Assistant at Makes Scents Natural Spa Line, has over 6 years of experience in manufacturing and management. In her spare time, she enjoys water aerobics, reading and spending time with her family and her Jug (Jack Russell and Pug mix), Reily, at their beautiful cabin in the mountains.
Don’t let her quiet demeanor fool you, she actually has quite the poker face! Her game of choice is Hand & Foot, a partnership card game of skill and outplay. If you thought keeping track of the standard 52 cards was tough, trying playing with 208! Watch out, Connie is one amazing card player!
Our Production Assistant, Jade, has a flair for athletics and art. She plays softball (catcher), loves hiking, and enjoys painting with acrylics and drawing with colored pencils.
DESIGN & MARKETING TEAM
Our marketing assistant Connor stays active and buff by working out and playing sports. Before attending the Fox School of Business at Temple University to pursue his marketing degree, he played ice hockey for 14 years.
When Connor wants to chill, he enjoys grabbing a bite to eat with his friends and producing music. His superpower is dressing sharp (a.k.a “awesomely cool”), and his secret indulgence is binge-watching critically acclaimed TV shows. His favorite meal? Medium-rare filet mignon.
Dawn is a full-time freelance writer, and she edits and writes marketing content for Makes Scents Natural Spa Line. Besides her writing experience, she also has a product marketing/project management background in the technology industry. Dawn has a degree in Communications with a concentration in Journalism from Millersville University.
Among her favorite things to do are working out, reading, and enjoying take-out Chinese food while holding a lively conversation with her husband Shane and daughter Natalie. She also has a thing for showing her Wavemaster bag in the home gym who’s boss with a few hundred jabs and crosses.
Dawn’s guilty pleasure is watching “Survivor” whenever it’s in season (She has never missed a season – EVER). Her generally unknown talents include a flair for choreographing bodybuilding routines, acting, and twirling batons.
Alix, our Graphic Designer, brings our brand to life with her creativity. Her talent for making things pretty carries over into her other areas of interest, as well: interior design, landscaping, fashion, and decorating for special occasions.
When not designing our marketing materials, Alix adores spending time with those she loves. Camping with family and friends, cheering her son on at his hockey games, watching reality TV shows with her daughter, cozying up to backyard fires with her husband, and delighting her parents with surprise visits…these are all among Alix’s favorite pastimes. She’s also CRAZY about Halloween.
Not many people know this, but Alix set out to be a meteorologist when she went to college. Thankfully for us, she decided to follow her passion and earned an art degree with a concentration in graphic design from Millersville University. Whew!
Alix’s guilty pleasure is watching “The Office”—over and over and over again. Preferably when enjoying Old Bay popcorn.
Meet Our Advisory Board
Left to right: Dave Diffenderffer, Rebecca Konzelman, Chuck Holder, Nathan Kreider, Heather Kreider, Gerald Glenn. Missing in photo is Rich Young.
Heather and Nathan Kreider work side-by-side with a team of business professionals who provide advice on all avenues of business. According to Heather and Nathan, “If you’re the smartest person in the room, you’re in the wrong room.” Together, they surround themselves with knowledgeable experts who provide business experience that all business owners need.
